Terms & Conditions

At Frosted by Pibeny I take pride in using the highest quality ingredients to ensure that our Cakes, Chocolates and Macarons tastes as good as they looks. Before placing an order, please ensure that you read the full Terms & Conditions.

Order Confirmation

If your order is accepted, a copy of your invoice will be emailed to the address provided. Please ensure that all details are accurate and correct, and that you understand the Full Terms & Conditions. Please notify us immediately of any errors on your invoice. Failing to notify us of any errors may result in additional charges where alterations are necessary after your order has been completed.

Deposits

If you are placing an order over 8 weeks in advance of your requested date, we require a 50% deposit to secure your order. The remaining balance is due one weeks prior to the pick-up date.

Payment

When placing an order within the month of your requested date, we require payment in full to the value of your order within 7 days of invoice – unless otherwise agreed in writing by us. Your booking is not confirmed until full payment is received. 

Late Orders

Where the required date for your order is less than 5 days away, a late fee may be incurred.

Pick-up

The details of pick-up will be outlined on the invoice. If you cannot pick-up your order at the time specified, please let us know and we will do our best to schedule an alternative time. As general courtesy please try to be on time for your scheduled pick-up time. If you’re running late, please let us know. WE CURRENTLY DO NOT SHIP OUR PRODUCTS

Allergies

When placing an order, please notify us of any allergies. As some of our equipment may have come in contact with Nuts/Gluten/Dairy at some point. Remember macarons are gluten free but there are some that contain gluten. Also keep in mind that in our kitchen we do handlle flour on some days and its naturally in the air. If you are highly allergic we do not recommend ordering from our kitchen. 

Loss or Damages

Our goods at Frosted by Pibeny are packaged with care and attention. We will not be held responsible for products lost or damaged after they have been picked-up.

Variations in Final Products

All of our goods are individually handmade, and therefore may not always appear exactly as in photographs or descriptions. All photographs on our website are published to provide you with an approximate idea of the goods they describe.

Changes to Order

Any major changes to your order less than 14 days before the required pick-up date may incur a fee for reworking of design and/or loss of work already completed on the order.

Cancellations and Refunds

A refund minus 10%  will be issued for any cancellation. If you wish to cancel your order after this period, we will offer a full refund less the initial 50% deposit paid. Any cancellations made within 14 days are neither refundable nor transferable. In the unlikely event that we are unable to complete your order due to personal circumstance, we will offer you a full refund.